Guest Experience

Our Guest Experience Division is dedicated to reviewing the entire guest service journey and infusing elements of wellbeing into every step.

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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

 

Guests today are seeking Wellness Experiences that extend beyond a specific location of service.

They don’t want to only find wellness in the Spa, in the gym or on the menu, they live and breath a lifestyle of wellness in their every day lives and their stay should be no different.

Our Guest Experience Division works on the following:

  • Guest experience enhancement

  • Luxury Hospitality standards and training

  • Developing health, wellness and transformative travel packages

  • Creating a wellness-focused approach to guest rooms

  • Amenities and product sourcing support

  • Development of activities, events and retreats

  • Financial projections

  • Implementation strategy

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We added Wellness into the Guest Service Journey into a luxury resort on Koh Yao Noi, Thailand.

View Case Study

Questions before getting started?

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