Your Wellness Experts.
Transform guest experiences and drive business growth with bespoke wellness concepts.
Our Services
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Guest Experience Enhancement
- Guest journey mapping and optimisation
- Retreats and signature program development
- Personalised itinerary and protocol creation
- Experience operations: scheduling, flow, and service delivery design
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Operations
- Mystery shopping and operational evaluation
- Talent recruitment, development and training
- Amenities, products and equipment sourcing
- On-site operational setup and management
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Concept Curation & Implementation
- Concept guidelines: service philosophy, guest experience framework, and operational principles
- Treatment, program and protocol creation across 4 pillars
- Implementation playbooks and on-site concept activation
- Concept adaptation for local markets or properties
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Audit & Finance
- Financial analysis and ROI projections
- Financial feasibility models
- Budgeting and cost control
- Revenue management and risk assessment
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Business Strategy & Finance
- Business planning and model creation
- Competitive analysis and market research
- Growth, expansion and distribution strategies
- Meaningful partnerships development
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Space Design & Planning
- Space planning and functional optimisation
- Sustainable design advisory
- Wellness-focused interior design direction
- Sensory experience and visual merchandising strategy
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Branding & Marketing
- Development of brand identity and strategy
- Marketing planning and social media strategy
- Launch strategy, events, and activations
- Content creation and storytelling
What makes our service different.
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We maintain constant communication with you through a clear, agreed-upon roadmap, sharing every step of the process to ensure you're always informed and engaged.
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Our divisions work closely with your departments to create a cohesive guest experience while ensuring that all teams are fully aligned, fostering a seamless and unified operation.
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Every project we undertake is entirely unique, tailored specifically to your needs with no copy-paste solutions, ensuring a personalized approach that truly reflects your vision.
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We invest heavily in research and leverage our in-house expertise to stay ahead of consumer trends, not only keeping you on the cutting edge but also accurately forecasting future shifts to keep your offerings relevant and ahead of the curve.
Our Service Method
1) Initial Consultation
We start by meeting with you and your key decision-makers, either in person or online. Our project lead will work closely with you to understand your needs, goals, and vision for your hospitality concept.
2) Comprehensive Audit + Site Visit
We conduct a thorough audit of your hospitality operations, adjusting our assessment to your business's maturity. This step may include a site visit or a review of building grounds for new projects.
3) Customized Proposal
After the audit, we provide a detailed proposal outlining your project’s scope, deliverables, timelines, fees, and our working methods, setting the foundation for our collaboration.
4) Market Research
We perform in-depth market research, analyzing trends, consumer behavior, and competitors to provide insights that help ensure your concept is both innovative and competitive.
5) Concept Creation
Our teams collaborate with you to develop various project elements across departments. Regular feedback ensures alignment with your vision, allowing for necessary adjustments.
6) Implementation
We oversee the rollout of the proposed concepts, managing the project and providing team training to ensure your staff is equipped to implement the new ideas successfully.
7) Concept Launch
We manage the concept launch, offering project support and staff training to guarantee a smooth rollout. Specialized training is provided where needed to equip your team.
8) Post-Launch Support
Our support continues after the launch, offering ongoing assistance, troubleshooting, and resources to ensure your concepts deliver long-term success.
9) Management Contract
For ongoing support, we offer management contracts to oversee daily operations, performance monitoring, training, and optimization to keep your business aligned with your goals.